Field Service Engineer

In short,

As a Field Service Engineer, you are responsible for the installation, commissioning, maintenance, and repair of complex technical equipment at customer sites. You serve as a key technical interface between the company and its customers, ensuring high system availability and long-term customer satisfaction. This role requires a hands-on problem-solver with solid technical know-how, the ability to work independently in the field, and the adaptability to handle diverse environments and customer needs.

Main Tasks and Responsibilities
- Installation & Commissioning
- Perform the installation and commissioning of new equipment at customer sites.
- Conduct functional testing and calibrations to ensure systems meet performance specifications.
- Provide initial customer training during commissioning.
- Maintenance & Repair
- Carry out preventive maintenance as per the service schedule.
- Diagnose and resolve technical faults (mechanical, electrical, software-related).
- Replace or repair defective components and restore full system functionality.




- Customer Support
- Act as the first point of contact for technical issues in the field.
- Provide remote and on-site troubleshooting support and escalate complex issues when needed.
- Offer guidance and technical advice to customers on the protected and productive use of equipment.
- Documentation & Reporting
- Prepare detailed service reports, including findings, work performed, and parts used.
- Document and communicate recurring issues or improvement opportunities to internal teams (e.g., R&D;, quality, technical support).
- Compliance & Safety
- Ensure all work complies with internal safety standards and customer-specific requirements.
- Follow industry regulations and quality guidelines (especially in regulated sectors like pharma or semiconductors).
- Continuous Improvement
- Identify opportunities to improve service quality, system performance, and customer satisfaction.
- Share field insights

📌 Field Service Engineer (Ahmedabad)
🏢 D'GenMinds Talent Group
📍 Ahmedabad