Job Description
Key Responsibilities:
CMDB Configuration and Customization:
- Configure, maintain, and update ServiceNow CMDB, and related plugins, Workspaces and their components and features to meet business requirements.
- Develop and maintain workflows, forms, scripts, and automation processes as needed.
- Implement current functionalities and enhancements, including planning and testing for upcoming upgrades and patching.
- Configure and support components required to support the CSDM framework.
- Ensure CMDB Health and Integrity KPI’s are consistently maintained.
- Consult with, and support the requirements needed of CMDB, by application and module product owners and developers.

CMDB Data Sources Configuration and Maintenance:
- Configure and maintain ITOM Visibility applications and related supporting components, including Mid Servers and their functionality.
- Configure and maintain Service Graph and its connectors.
- Configure and maintain Integration Hub spokes and integrations related to CMDB.
- Maintain platform security and compliance with organizational policies.





CMDB and Data Sources Maintenance and Upgrades:
- Perform regular maintenance, including monitoring performance and conducting health checks.
- Plan and execute upgrades and patches for CMDB and ITOM Visibility components and related plugins, ensuring minimal disruption to services.
- Coordinate with vendors or internal groups for maintenance, changes, and enhancements to data sources or CMDB configuration and settings.

CMDB Integrity Management:
- Provide technical support for CMDB+CSDM, ITOM Visibility, Service Graph, and Integration Hub related issues, troubleshooting problems, and implementing solutions.
- Utilize Data Manager lifecycle attestion to provide integrity audit. Collaborate with IT teams to resolve CMDB inventory and other integrity issues, to prevent future occurrences and maintain a healthy CMDB.
- Perform daily Discovery, and other data source, log validation, and consult wit

📌 ServiceNow CMDB (Bengaluru)
🏢 Fresenius Medical Care
📍 Bengaluru