Senior Associate,OTC Product Execution

Global Supply Chain |Customer Experience Order-to-Cash

Role Overview

We areseekinga highly motivated and detail-oriented Senior Associate,Order-to-Cash (OTC) Product Executionto support and enhance critical digital supply chain operations across theCustomer Experience Order-to-Cashlandscape. This role plays a keypartin ensuring operational excellence, business continuity, system optimization, and digital innovation across global supply chain processes.

The ideal candidate combines strong business process knowledge with digital systemsexpertise, automation capabilities, stakeholder management skills, and a passion for continuous improvement. You will collaborate with cross-functional teams across Supply Chain, IS/Product Teams, Quality, Finance, and Commercial affiliates to support global operations, drive system enhancements, and contribute to strategic digital transformation initiatives.

This position offers an excellent prospect to work in a highly collaborative global environment while contributing to transformational digital supplychain,



automation, and AI-enabled initiatives.

Key Responsibilities

Business Operations DigitalProduct ExecutionSupport

Support S/4 HANAtransition; key activitiesincludeUAT/OQtesting, cutover,hypercare, and stabilization

Provideoperational support for OTCsystemsacross ERP(SAP S/4 HANA), EDI, Salesforce,RPA,AI-enabled solutions, automation platforms, and reporting systems.

Manage and resolvecomplexsystem-related incidents,troubleshooting activities, and deviation supportin a timely manner.

Support user access management, training, and end-user guidance across digital supply chain platforms.

Support system enhancement, configuration, and customization activities for OTC-related digital platforms and ERP solutions based on evolving business requirements.

Support the development, testing, deployment, and monitoring of BOT / Robotic Process Automation (RPA)solutions to improve efficienc

📌 Order-to-Cash Product Execution (Hyderabad)
🏢 Amgen
📍 Hyderabad