Role Overview

Tricog Health is seeking an experienced System Administrator to own day-to-day IT operations

and lead a small IT support team. The role combines hands-on SaaS, endpoint, and

on-premises infrastructure administration with governance responsibilities aligned to our

ISO/IEC 27001:2022 Information Security Management System (ISMS). The ideal candidate is

a self-driven, technically solid operator who can balance service delivery, security, and

documentation while mentoring junior team members.

Key Responsibilities

IT Operations & Team Leadership

● Lead and mentor the IT support team, allocating tickets and ensuring SLA adherence via

Zoho Desk.

● Oversee daily IT operations, incident response, and escalations across HQ, Branch offices

and International Offices.

● Maintain uptime and reliability of core infrastructure, endpoints, and business applications.

● Drive continuous improvement of IT processes, runbooks, and standard operating

procedures.

SaaS & Platform Administration

● Administer Google Workspace – user lifecycle, groups, shared drives,



DNS/email authentication (SPF, DKIM, DMARC), and security policies.

● Manage Jira Cloud – projects, permission schemes, workflows, and user provisioning.

● Administer Slack – workspace configuration, channels, integrations, and access governance.

● Manage Zoho Desk – ticket queues, automations, agent roles, and reporting.

● Handle identity and access management across platforms, enforcing least-privilege and

MFA.

On-Premises Infrastructure

● Manage on-premises infrastructure including firewalls, managed switches, WiFi access points, and development servers.

● Configure and maintain network devices, ensuring secure and reliable connectivity across sites.

● Set up and maintain monitoring and alerting for infrastructure, endpoints, and services.

Endpoint & OS Administration

● Provide endpoint support and administration across Windows, Linux, Chrome OS, and macOS.

● Manage device provisioni

📌 System Administrator (Bengaluru)
🏢 Tricog Health
📍 Bengaluru