SUMMARY

Job Title: Customer Support Voice Process // Day Shift - Kolkata

Location: Sector V, Salt Lake (Work From Office)

Experience: 6 months - 2 Years

Employment Type: Full - Time

Mode of Interview: F2F

Work Mode: Work from office

Summary:

We are seeking a customer-focused and detail-oriented Customer Support Executive to handle calls from customers. The role involves addressing customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction through professional communication and timely support.

Responsibilities:
- Manage 100 120 calls with candidates daily in a qualified and efficient manner.
- Share accurate, clear, and complete information using the appropriate tools and resources.
- Understand candidate queries, provide timely resolutions, or escalate issues to the concerned team when required.
- Maintain and update detailed records of all interactions in Excel.




- Prepare and manage daily, weekly, and monthly MIS reports using Excel.
- Ensure adherence to process guidelines and maintain high-quality and productivity standards.
- Location: (Salt Lake Kolkata) Work From Office
- Note: Only Kolkata candidates are eligible.

Requirements

Requirements:
- Bachelor's degree in any field
- Min 6 months to 2 years of experience in the BPO, telecalling, or Tele sales Industry.
- Must have a laptop or desktop with 8 GB RAM
- Must have stable wifi/ network connection

Benefits

Salary: Monthly CTC - 18K - 20K

Shift Time: Day shift (9:30 AM 6:30 PM)

Working Hours: 6 days Working (2nd & 4th Saturday & Sunday off)

Employees are eligible to work from home for any two days in a month.

📌 Customer Support Voice Process (Kolkata)
🏢 2COMs
📍 Kolkata