Responsibilities
- Maintain accurate documentation of service transactions and customer interactions
- Resolve customer complaints regarding after-sales service issues
- Provide technical assistance and support to customers
- Coordinate service requests and manage service delivery timelines
- Communicate effectively with customers to understand their needs and requirements
- Collaborate with internal teams to ensure timely and productive service delivery
- Identify opportunities for service improvements
Requirements
- Problem-solving and decision-making abilities
- Communication and interpersonal skills
- Proficiency in customer service software and CRM systems
- Ability to work independently and as part of a team
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