Location: Financial District, Hyderabad

Work Mode: Full-time, Work from Office (5 Days a Week)
Shift Timing: Aligned with the CEST (Central European Summer Time) Notice Period: Candidates who can join within 15 days

Job Description

We are seeking a skilled ServiceNow ITOM Developer/Consultant with 4+ years of hands-on experience in implementing and supporting ServiceNow IT Operations Management (ITOM) solutions. The ideal candidate should possess solid expertise in Discovery, Service Mapping, CMDB, Event Management, and Integrations, along with a solid understanding of IT infrastructure and cloud technologies.

Key Responsibilities
- Design, develop, implement, and support ServiceNow ITOM solutions.
- Configure and maintain ITOM modules, including:
- Discovery
- Service Mapping
- Event Management
- CMDB
- Cloud Discovery
- Install, configure, and troubleshoot MID Servers.
- Develop and optimize Discovery schedules, credentials, and patterns.
- Manage CMDB data quality, health, and governance using Identification and Reconciliation Engine (IRE).




- Build and maintain Service Mapping for business-critical applications and services.
- Configure Event Management rules, alert correlation, and integrations with monitoring tools.
- Develop custom solutions using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
- Create and support integrations with third-party applications using REST/SOAP APIs and Integration Hub.
- Collaborate with infrastructure, application, and business teams to ensure successful ITOM implementations.
- Participate in platform upgrades, deployments, and ongoing enhancements.
- Troubleshoot and resolve ServiceNow platform and ITOM-related issues.

Required Skills
- 4+ years of ServiceNow development and administration experience.
- Hands-on experience with:
- ServiceNow Discovery
- CMDB and CMDB Health
- Service Mapping
- Event Management
- MID Server Administration
- Strong knowledge of JavaScript, Glide APIs, and Ser

📌 Servicenow Developer (Hyderabad)
🏢 AIonOS
📍 Hyderabad