Job Purpose

To manage end-to-end merchant payment processing and settlement operations, ensuring timely, accurate, and compliant settlement of merchant transactions across POS, QR, E-commerce (Payment Gateway), UPI, and card acquiring channels. The role is responsible for settlement reconciliation, exception handling, merchant servicing, process controls, and operational risk management.

Key Responsibilities

Payment Processing & Settlement Operations
- Manage end-to-end merchant settlement processes across acquiring channels including POS, QR, UPI, E-commerce, and Payment Gateway transactions.
- Ensure timely and accurate settlement of merchant funds as per agreed TATs and contractual obligations.
- Monitor settlement cycles, payout schedules, and funding activities.

· Knowledge of payment network settlement processes across NPCI, Visa, Mastercard, American Express (Amex), and RuPay.
- Validate settlement files, transaction batches, and merchant payout reports.
- Coordinate with Vendors, payment networks, aggregators, and internal stakeholders for settlement processing.





Reconciliation & Exception Management
- Perform daily reconciliation of acquiring transactions, settlements, and merchant payouts.
- Investigate and resolve reconciliation exceptions, unmatched transactions, and settlement discrepancies.
- Monitor outstanding exceptions and ensure timely closure.
- Identify root causes of settlement failures and implement corrective actions.
- Maintain settlement accuracy and minimize financial exposure.

Merchant Servicing & Query Resolution
- Address merchant queries related to settlements, deductions, MDR, refunds, and transaction discrepancies.
- Ensure timely resolution of merchant complaints and escalations.
- Coordinate with Relationship Managers, Sales Teams, and Customer Service units for issue resolution.

MIS & Reporting
- Prepare monthly settlement MIS reports.
- Monitor key operational metrics such as:
- Settlement TAT
- Reconciliation accuracy
- Fa

📌 Associate – Merchant Acquiring (Thane)
🏢 scymes services pvt
📍 Thane