;

Roles Responsibilities:
- Assist and monitor to ensure all building procedures and performance measures are maintained at all times
- Assist with the development and monitoring of the Planned Preventative Maintenance programme. Ensure vendor compliance with agreed progresses
- Ensure Regional Operations procedures are followed to ensure service standards are maintained
- Seek ways to constantly reduce costs and improve operational standards
- Ensure consistency of regional policies procedures with constant updating as required
- Implement, comply with and audit all internal management systems, for quality assurance
- Ensure all Critical Workplace (CEM) requirements are met.
- Ensure all Reactive Maintenance is completed as per the agreed timeframes.
- Ensure all Financial Management requirements are completed in a timely and accurate manner
- Provide superior customer service
- Ensure feedback from client sessions is recorded and action to the satisfaction of the end user.
- Pro-actively manage expectations ensuring that the service levels are maintained




- Assist in the monthly finance reporting as required
- Active involvement in the monitoring and achieving the required Key Performance Indicators
- Assist Facilities Management Team with tactical planning for the team s goals and objectives
- Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers
- Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; request NTE increases and approvals
- Monitor work order SLA adherence
- Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities
- Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership
- Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disru

📌 Senior Soft Service Executive (Bengaluru)
🏢 Jones Lang LaSalle (JLL)
📍 Bengaluru