● Handle all incoming customer queries through chat, WhatsApp, and email while maintaining a professional and empathetic tone.
● Assist customers with order placement, tracking, exchanges, and warranty-related issues.
● Maintain thorough knowledge of product details, including materials, sizing, and warranty terms, to guide customers effectively.
● Resolve customer issues quickly and accurately, ensuring a high level of satisfaction.
● Collaborate with the AI chatbot system to monitor and improve automated responses and overall chat flow.
● Coordinate with logistics and operations teams to ensure smooth returns, exchanges, and deliveries.
● Record all customer interactions accurately within the CRM system for reporting and follow-up.
● Collect and share recurring customer insights to help improve support quality.
What We’re Looking For:
● Excellent written communication skills in English; proficiency in Hindi is an advantage.
● Robust typing skills and attention to detail.
● Empathetic and patient approach to handling customer queries.
● Basic computer and CRM knowledge (Shopify, Freshdesk, or similar tools preferred).
● Familiarity with AI chat systems; experience with Sage Pilot is a plus.
● Prior experience in e-commerce or D2C customer support preferred; freshers with strong communication skills are also welcome.
● Must be able to work on-site in Goregaon East, Mumbai Suburban.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Application Question(s):
- Do you have any previous experience in Customer support for a d2c e-commerce brand?
- How many years of experience do you hold in customer Support ?
- This is a full time in office role at Goregaon East, Mumbai, are you willing to travel to the location for the role?
- What are your in hand salary expectations (do not apply if your ask exceeds 30,000 monthly).
- What is your last/current in hand monthly salary?
Work Location: In person
📌 E-Commerce Customer Support Executive (Goregaon)
🏢 Mesmerize India
📍 Goregaon
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