Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests related to products/services offered by the company.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-5 years of experience in BPO industry (customer care/support).
- Proficiency in Malayalam language is required for this role.
- Solid communication skills for effective customer handling over phone calls.
- Ability to work on domestic voice processes (inbound/outbound) including solving queries.