We are looking for a highly experienced ServiceNow AI Expert to join our team and drive the design and implementation of cutting-edge AI capabilities on the ServiceNow platform.
The successful candidate will play a key role in delivering innovative AI-driven solutions, with an initial focus on Order Management (OM). Experience with ITSM and CSM is required, while OM is considered a robust advantage.
This is a senior, cross-functional role requiring both deep technical expertise and the ability to engage with business stakeholders, architects, and delivery teams.
ServiceNow Platform
- Expert-level knowledge of the ServiceNow platform
- Strong understanding of ServiceNow architecture
- Solid knowledge of Common Service Data Model (CSDM)
- Experience designing scalable and enterprise-grade ServiceNow solutions
- Strong understanding of ServiceNow development best practices
- ServiceNow AI Expertise
Demonstrated hands-on experience delivering implementations involving:
- Agentic AI Workflows
- Build Agent
- AI Agents
- ServiceNow AI Skills
- Prompt Engineering
- Model Context Protocol (MCP)
- Agent-to-Agent (A2A)
- Candidates should be able to provide concrete examples of projects where these capabilities have been successfully implemented.
- ServiceNow Modules- Customer Service Management (CSM) AND IT Service Management (ITSM)
📌 ServiceNow AI Expert (India)
🏢 Innova Solutions
📍 India
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