Work Timings: 8:00 PM – 5:00 AM IST (Monday to Friday)
Mode of Work: Work from Office
Reporting To: Operations Head / Founder
Language Requirement: Excellent Spoken & Written English (Mandatory)
ROLE OVERVIEW
We are looking for a confident, proactive, and results-driven Account Manager to manage post-enrollment payment operations and collections. This role requires strong communication, negotiation, and relationship management skills to ensure timely collections while maintaining a positive candidate experience.
The ideal candidate will be responsible for following up on payments, resolving payment-related concerns, negotiating payment plans when required, and ensuring accurate record-keeping.
KEY RESPONSIBILITIES
* Own the end-to-end post-enrollment payment collection process for active candidates.
* Conduct regular payment follow-ups via calls, WhatsApp, email, and CRM systems.
* Set clear payment expectations with candidates and secure commitment to agreed payment schedules.
* Track overdue accounts and proactively implement collection strategies.
* Negotiate payment plans and resolve payment disputes professionally.
* Maintain accurate payment records, installment tracking, and account status updates.
* Coordinate with recruitment, enrollment, and operations teams regarding payment-related matters.
* Issue payment reminders, receipts, and overdue notices.
* Identify and escalate high-risk or non-responsive accounts.
* Prepare daily and weekly collection reports for management review.
* Maintain high collection rates while preserving positive candidate relationships.
REQUIRED QUALIFICATIONS & SKILLS
* Excellent spoken and written English communication skills.
* Solid negotiation and persuasion abilities.
* Ability to confidently handle payment objections and difficult conversations.
* Professional phone etiquette and relationship management skills.