Job Description

:

Education Qualification :
Any Graduate (Engineering / Science)

Skills :
Primary -> Technology | Database|Responsible for database backups, design, development, testing, and performance tuning | 4 - Advanced

Primary -> Technology | Database|Expert knowledge in using Backup and recovery tools | 4 - Advanced

Secondary -> Technology | Database Administration, General|Database Support | 4 - Advanced

Secondary -> Technology | Database Administration, General|Implementing Database Builds/Deployments | 4 - Advanced

Certification :
Technology | Cloud Associate Certification, MSSQL Certification

Delivery Skills :
1. Technology Management: Responsible for overall Database technology management for the business. Responsible for planning and execution of current technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings
2. Restoration and other responsibilities:



Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, upgrades, performance tuning, patching
3. Triage: Generally the L3 is the final level of escalation for all Database related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs
4. Process Compliance:
- Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them
- Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues
- Gather information from vendor, customer, analysis from the

📌 Senior SME (Bengaluru)
🏢 Microland
📍 Bengaluru