We are looking for a mature, responsible and well-organized Customer Relationship Officer who can handle customer relationships as well as overall office responsibilities. The candidate should be confident, good at communication, and capable of managing multiple tasks and people efficiently.
Key Responsibilities
- Handle customer enquiries, follow-ups and customer relationships.
- Maintain good communication and professional relationships with customers.
- Coordinate and manage the Marketing Executive team.
- Monitor daily activities and follow up with the Marketing Executive team.
- Coordinate with different departments for smooth office operations.
- Handle the responsibilities of staff members when they are on leave.
- Support other departments whenever required.
- Manage multiple office-related responsibilities efficiently.
- Maintain customer records and prepare reports using Microsoft Excel.
- Handle day-to-day office coordination and administrative activities.
- Ensure smooth overall functioning of the office.
Requirements
- Candidates aged 30 years and above preferred.
- Good knowledge of Microsoft Excel is required.
- Excellent communication and Interpersonal skills.
- Good speaking and convincing and closing skills.
- Strong people-handling and team-management abilities.
- Should be confident and capable of handling different situations independently.
- Ability to manage multiple responsibilities at the same time.
- Previous experience in customer service, office administration, Team coordination or a similar role is preferred.
- Malayalam and English communication skills preferred.
- Should be flexible and willing to take responsibility as an all-rounder.
Job Type: Full time
Job Location: Ernakulam / Elamkulam
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Commuter assistance
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- Customer relationship management: 2 years (Preferred)