Job Summary: We are seeking a highly skilled D365 CRM Solution Architect with extensive experience in Microsoft Dynamics 365 to lead the design and implementation of CRM solutions. The ideal candidate will possess a deep understanding of CRM processes and best practices, and will be responsible for translating business requirements into technical solutions that enhance customer engagement and drive business growth.
Responsibilities:
- Lead the architecture, design, and implementation of Dynamics 365 CRM solutions.
- Collaborate with stakeholders to gather and analyze business requirements and translate them into technical specifications.
- Develop and maintain solution architecture documentation, including design patterns, integration strategies, and data models.
- Provide technical leadership and guidance to development teams throughout the project lifecycle.
- Ensure the quality and performance of the CRM solutions through rigorous testing and validation.
- Stay updated with the latest Dynamics 365 features and best practices, and recommend improvements to existing systems.
- Facilitate workshops and training sessions for end-users and stakeholders to ensure successful adoption of the CRM solutions.
- Work closely with project managers to ensure timely delivery of projects within budget.
Mandatory Skills:
- Proven experience with Microsoft Dynamics 365 CRM, including configuration, customization, and integration.
- Solid understanding of CRM processes and best practices.
- Experience in solution architecture and design for enterprise-level applications.
- Proficiency in data modeling, integration techniques, and API management.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.
Preferred Skills:
- Experience with Azure services and cloud-based solutions.
- Knowledge of Power Pla