Job Title: CRM Executive
- Company: Zyax Chem Pvt. Ltd. (Flagstone Fix)
- Location: On-site (Fort, Mumbai)
- Working Days: Monday to Friday
- Experience: Min 3 years
- Employment Type: Full-time
Job Summary
We are seeking a proactive and detail-oriented CRM Executive to manage and enhance our customer relationship management processes for Flagstone Fix, one of the brands under Zyax Chem Pvt. Ltd. The ideal candidate will be responsible for implementing CRM strategies, maintaining the CRM database, and ensuring smooth communication between the company and its customers, particularly HNI clients. With a minimum of 3 years of experience, the CRM Executive will play a key role in improving customer engagement and retention while building strong relationships with premium customers.
Key Responsibilities
- CRM Management: Oversee the daily operations of the CRM system, ensuring customer data is accurate, up-to-date, and well-organized.
- Customer Segmentation: Manage customer segmentation processes for targeted marketing and personalized communication.
- Campaign Execution:
Collaborate with the marketing team to plan, execute, and monitor CRM campaigns across email, SMS, and other communication channels.
- Customer Communication: Act as the primary point of contact for customer inquiries and concerns, providing timely and skilled responses.
- Data Analysis & Reporting: Monitor customer behavior and feedback to create reports that offer insights into customer trends, campaign effectiveness, and overall engagement.
- Customer Retention: Develop and implement strategies to improve customer loyalty and retention through effective CRM practices.
- Cross-functional Collaboration: Work closely with sales, marketing, and customer service teams to ensure seamless customer experience and consistent messaging.
- CRM Optimization: Continuously analyze and optimize the CRM system to ensure it meets the evolving needs of the business.
- Customer Feedback Management: Gather, ana