Key Responsibilities
- Handle customer service calls and register service complaints.
- Understand customer issues and coordinate with the concerned service/technical team.
- Assign service calls to technicians and follow up on completion.
- Coordinate site visits, inspections, repairs, and maintenance activities.
- Provide basic technical support and guidance to customers over the phone.
- Maintain service call records, customer details, and service reports.
- Follow up with customers after service completion to ensure satisfaction.
- Coordinate with the Project, Service, and Sales teams for issue resolution.
- Monitor pending service complaints and ensure timely closure.
- Prepare daily/weekly service reports for management.
- Escalate major technical issues to the Service Engineer/Manager.
- Maintain proper documentation of warranty, maintenance, and service activities.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Technical Support Engineer (Kannur)
🏢 ELECTRICBUY
📍 Kannur