Languages: Telugu and Kannada mandatory; Hindi is a plus
We are hiring a Payments Retention Associate for the Academy Payments Collections & Student Retention team.The role involves calling students/parents for EMI payment follow-ups, handling payment and continuation objections, retaining at-risk students, tracking promise-to-pay commitments, and coordinating internally for stuck payment or closure-risk cases.The ideal candidate should have prior EdTech sales experience, strong calling discipline, good objection-handling skills, and the ability to balance payment recovery with student trust.
Key Responsibilities:
- Drive EMI payment follow-ups and retention calls.
- Handle student/parent objections related to payment, learning, continuation,
or cancellation.
- Track promise-to-pay dates, call remarks, dispositions, and next actions.
- Coordinate with internal teams for escalations, payment blockers, and closure-risk cases.
- Maintain professional communication without false commitments or policy assumptions.
Must Have:
- 6 months to 1 year EdTech sales experience.
- Strong Telugu and Kannada communication.
- Comfortable with high-volume calling and targets.
- Good objection-handling and follow-up discipline.
- Alignment with Hyderabad WFO and 6-day working.
Valuable to Have:
- Hindi communication.
- Collections, retention, customer success, or telecalling experience.
- CRM/dialer/Google Sheets exposure.