Job Title - GN - SONG - Service - Nice CXOne-Senior Manager

Management Level:06/ Senior Manager

Location:Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must have skills:Cloud contact center/ CCaaS/ Conversational AI

Good to have skills:Nice CXone

Experience:Minimum12+ years of experience is required

Educational Qualification:MBA/PGDM from tier 1 or 2

Job Summary:
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Areas of Work:Nice CXone Contact Centre Solutions and Pre-Sales

As part of these, you will drive the following:
- Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
- Deploy understanding of technology and software development cycle:Apply critical thinking, resource management and problem-solving skills.
- Create valid business cases:ROI generation and project management of solution deployment,



being organized and comfortable planning several months in advance

Qualification

Qualified Technical Skills:
- Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery
- Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle
- Demonstrate relevant financial and budget competencies

Additional Information:
- MBA from a tier 1 institute (good to have)
- 10+ yearsexperience in project management or technically relevant occupation, experience in Contact Center or telephony industry.
- Experience in leading at least 1 CCaaS/Conversational AI end-to-end implementation/Solutioninga must (which involves integration with CRM as well as Agent screen pop) + Consulting experience

About Accenture:

Accenture is a leading global pr

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