Job Description: Ops Lead E-commerce Logistics (Regional/Zonal)

Role Overview

We are looking for a dynamic and entrepreneurial leader to manage and scale end-to-end logistics operations for one or multiple E-commerce clients across India. The role will be responsible for driving business growth, operational excellence, client satisfaction, and profitability across Fulfilment Centres (FCs), Warehouses, Sort Centres, and Grocery Motherhubs.

The ideal candidate should possess solid operational leadership, commercial acumen, analytical capabilities, and exceptional stakeholder management skills, while thriving in a fast-paced, high-growth environment aligned with the culture and values of Mahindra Logistics.

Key Responsibilities

Business Ownership & Growth

Own P&L; responsibility for one or more E-commerce clients across zones/regions.

Drive topline growth through expansion opportunities, operational improvements, and solution-led customer engagement.

Ensure sustainable bottom-line performance through cost optimization, productivity enhancement, and process controls.





Support business development teams in solution design, pricing inputs, and operational feasibility assessments.

Client Relationship Management

Serve as the primary escalation and relationship owner for key client stakeholders.

Build strong strategic partnerships with clients through governance mechanisms, business reviews, and proactive problem-solving.

Ensure high customer satisfaction by consistently meeting or exceeding agreed SLAs and KPIs.

Operations Management

Lead end-to-end operations across:

o Fulfilment Centres

o Warehousing operations

o Sort Centres

o Grocery Motherhubs

Ensure operational efficiency, compliance, safety, and process adherence across all sites.

Drive standardization, productivity improvements, and operational controls at scale.

Peak Festive Sale Event & Capacity Management

Plan and execute large-scale peak sale events (festive sales, flash sales, seasonal spi

📌 Senior Manager (Chennai)
🏢 Mahindra Logistics
📍 Chennai