Key Skills

Active Directory, Windows Desktop, Mac Os, Microsoft Office, O365 Support, Basic Networking (lan, Wi-fi, Vpn), Ticketing Tools (servicenow/jira/freshdesk), Remote Desktop Tools, Hardware/printer Troubleshooting, Positive Communication And Customer Service Skills

Job Description

We are looking for a proactive and customer-focused L1 IT Support Engineer to join our IT Operations/Service Desk team. The candidate will be the first point of contact for employees facing technical issues, responsible for logging, triaging, and resolving common IT problems related to desktops, laptops, applications, and network connectivity. This role requires strong troubleshooting fundamentals, a helpful attitude, and the ability to work within defined SLAs while escalating unresolved issues to higher support tiers.

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I have carefully reviewed all the details of this job description and would like to start the interview immediately.

📌 IT Support Engineer (Kolkata)
🏢 Teckvalley India
📍 Kolkata