About Our Client Our client is a fast-growing tech-enabled outsourcing platform that blends AI with human expertise to transform customer experience They provide end-to-end solutions such as telecalling sales and customer support helping consumer brands across industries improve efficiency reduce costs and scale growth Team LeadLocation Sec 3 NoidaExperience 2-5Qualification Any graduate post graduate About the role The Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours talk time and conversions The role involves daily monitoring performance reviews conducting RCA Root Cause Analysis providing feedback and ensuring overall productivity and motivation of the team Responsibilities - Manage the team effectively to achieve daily and monthly targets - Conduct RCA Root Cause Analysis to identify and resolve performance issues - Monitor team performance and prepare regular reports - Conduct training sessions to enhance team skills and performance - Motivate and recognize team members for their achievements - Manage attendance and control shrinkage within the team - Create and maintain team rosters for smooth operations Requirements - Proven experience as a Team Leader or similar role in a sales or customer service environment - Solid analytical skills to perform RCA and monitor performance metrics - Excellent communication and leadership skills - Ability to motivate and engage a team - Proficient in using performance tracking tools like Metabase Pro and T-live Dashboard - Strong organizational skills to manage rosters and training schedules ref updazz com

📌 Team Lead - Inside Sales (2-5 Yrs) Noida (telesales/inside Sales/bpo)
🏢 Hireginie Talent Cloud
📍 Noida