About Diversified Diversified is a global leader in audio visual and media innovation recognized for designing and building the world s most experiential environments Our award-winning team specializes in delivering solutions for the most complex large-scale and immersive installations Serving a global clientele that includes major media organizations and retailers sports and live performance venues corporate enterprises and government agencies Diversified partners with clients to create spaces that bring people together and keep them coming back What to Expect At Diversified we re on a mission to create a world without boundaries where technology enables all people to connect and experience the moments that matter wherever they choose to be With clients spanning the globe and an exciting pipeline of projects across industries Diversified offers more than just a job We offer a career path with the flexibility to grow personally and professionally wherever your ambitions take you As a Diversified associate you ll dive headfirst into big complex and rewarding projects that push the boundaries of what s possible Plus you ll enjoy a flexible work workplace competitive compensation and benefits and a culture that celebrates diversity and inclusion IF YOU CAN DREAM IT YOU CAN DO IT AT DIVERSIFIED Job Summary The Service Asset and Configuration SACM Analyst works with the Service Managers project management change management process IT support teams and administrative functions to perform day-to-day asset lifecycle management operations The role will perform data analysis auditing quality reviews and data entry into the Configuration Management Database CMDB Primary Responsibilities Ensure all assets under management are properly controlled and that accurate and reliable Information about lifecycle and configuration status is available as and when requested Performs state and configuration audits to validate physical asset inventory is consistent with the CMS and initiate any required root cause analysis and corrective actions Understands the scope of asset and configuration management processes function the items to be controlled and information that is to be recorded Assess and as required drive implementation of effective and efficient Request and Change processes within the IT Organization to deliver required Asset and Configuration data supporting life-cycle processes Deliver to support achievement for SLA and KPIs associated with data accuracy and data completeness Provide knowledge transfer and training to advance capabilities of less experienced staff Review and improve accuracy and content of the operational procedure s knowledge base Control the receipt identification storage and withdrawal of all supported assets through life-cycle Responsible for the management of IT hardware and accessories within the organization Planning monitoring and recording software license and or hardware assets to ensure compliance Will also develop and implement procedures for tracking company assets to oversee quality control throughout their lifecycles Optimize usage and cost of IT hardware deployments Manage complete asset lifecycle including acquisition deployment utilization tracking security and final disposition of IT assets Identify new requirements prepare various reports amp consumption analysis Required Qualifications Bachelor s Degree and a minimum of 5 years of relevant experience or equivalent combination of education and work experience ITIL V3 or V4 foundation Certified Good verbal and written communication Good experience on ServiceNow or any ITSM platform Work Location Bangalore Shift Timings 2 PM - 11 PM should be flexible to support EST zone overlap Work Classification Hybrid 3 days onsite 2 days remote What We Offer Along with competitive compensation you will be eligible for the following benefits Multiple medical plan for self and family Company paid Basic Life AD D Short-Term and Long-Term Disability Insurance and Employee Assistance Plan EAP Paid Time Off and Paid Holidays Commuter Shift Benefits US APAC shifts To learn more about becoming part of the Diversified team visit us at https onediversified com careers careers-at-diversified or email us at careers onediversified com Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace All aspects of employment will be based on job requirements individual qualifications merit performance and business need We do not discriminate based on race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected characteristic under applicable law We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered

📌 Service Management Senior Analyst-bengaluru,india (Karnataka)
🏢 Diversified.
📍 Karnataka