Req ID 352335 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Senior Manager - People Manager to join our team in Noida Uttar Pradesh IN-UP India IN General Duties and Responsibilities In these roles you will be responsible for Responsible for SLA s KPI s Responsible for customer stakeholder relationship management Analyze the problem with the team and counterparts and suggest a solution Responsible for Service Improvement plans and Continuous improvement plans Responsible for Cost Savings and Productivity Improvement initiatives Participate in business people related projects Demonstrates exceptional organizational skills Demonstrates ability and success working in a team environment Exhibits passion and alignment with our vision values operating principles Provide cross functional support Managing 24x7 Operations Responsible for the performance of the teams team leads Responsible in terms of best practice sharing team building exercises guidance and mentoring team member Responsible for upskilling cross skilling team members People attrition management Requirements for this role include Must have 8 plus solid years of Service Desk experience 2 years in managing delivery for service desk Sound Industry Domain Knowledge Strong Communication Presentation skills People Management skills Stakeholder management Budget Cost pyramid management Transition management Project management Exceptional listening abilities and detail oriented Demonstrates the ability to multi-task Ability to work in heterogeneous environment Possesses knowledge of Microsoft Applications like MS Visio MS Excel MS Power point etc Preferences - Optional nice-to-have s - ITIL foundation certified - 6 sigma certifications - Project Management certified - Client management skills About NTT DATA NTT DATA is a 30 billion business and technology services leader serving 75 of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation We are one of the world s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have experts in more than 50 countries We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners NTT DATA is a part of NTT Group which invests over 3 billion each year in R D Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal prospect employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click

📌 Helpdesk Senior Manager - People Manager (Noida)
🏢 NTT Data
📍 Noida