Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real benefits you can count on and a team that succeeds together Because at UKG your work matters and so do you The Human Resources Services Coordinator HRSC provides first-level support to client employees for payroll benefits and system related inquires The HRSC provides excellent customer service to managers and associates and are well versed in payroll compliance and reporting Duties and Responsibilities Provide best-in-class customer service with a proactive approach to create exceptional customer satisfaction using a variety of platforms including e-mail chat case management system CRM Provide support to clients by serving as the first point-of-contact to their employees related to payroll benefits and system related inquires including but not limited to o Direct deposits o Missing pay o Tax changes o Wage garnishments o Benefits o Enrollments o System navigation o Password resets Explain difficult or complex concepts in easily understood terms Utilize the Knowledge Base to resolve inquiries in accordance with client policies and procedures and report any discrepancies or changes to client specifics Log maintain and track inbound and outbound Service Center calls using a CRM Salesforce Verify caller identification to ensure compliance and protect sensitive information Identify call trends and issues and proactively escalate to the Team Lead or Manager Escalate non-routine inquiries and issues to the Team Lead or Manager Create modify and or participate in testing process documentation for each assigned client Assist Payroll Specialists Benefits Specialists and Leads with daily tasks or special projects as needed Perform essential peer review for Payroll Benefits Specialists Attend periodic review conference calls with customers and Manager to ensure customer satisfaction Adhere to SSAE 16 audit procedures Maintain discretion and professionalism with team members and customers Develop strong relationships with internal partners and communicate with people at all organizational levels Required Qualifications 1-3 years of customer service customer support experience Proven experience utilizing Microsoft Office Suite including Outlook Word Excel Proficient in English both verbal and written with a demonstrated ability to communicate effectively Ability to understand and follow written and verbal instructions in English Ability to manage priorities and workflow able to work under time constraints to ensure that deadlines are met Effective collaboration and time management skills Detail oriented exhibiting strong organizational problem-solving and analytical skills Experience in handling difficult or sensitive situations in a professional timely and thorough manner Versatility flexibility and willingness to work within constantly changing priorities with enthusiasm Able to work in Eastern Standard Time EST or Pacific Standard Time PST zones Preferred Qualifications Human Resources payroll tax or other relevant work experience Experience with UKG products Experience with Salesforce or another CRM system Familiarity with Google Suite of products Demonstrated commitment to excellence and high standards Experience Education Certification License and Training BCom BSc BA degree Certification in Perks Administration industry a plus FPC CPP Certification preferred Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work With the world s largest collection of workforce insights and people-first AI our ability to reveal unseen ways to build trust amplify productivity and empower talent is unmatched It s this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge Learn more at ukg com UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace including the recruitment process Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process please email UKGCareers ukg com

📌 Human Resources Services Coordinator Ii (Noida)
🏢 Ultimate Kronos Group
📍 Noida