Key Responsibilities 1 Outbound Inbound Calls o Make outbound calls to potential customers from leads walk-ins enquiries referrals o Receive and respond to inbound calls from customers interested in two-wheelers petrol electric 2 Lead Management o Maintain and update the leads database CRM with call details follow-ups status o Qualify leads understand customer needs budget vehicle type preference petrol vs electric purchase timeline 3 Customer Information Product Knowledge o Have good knowledge of the brands models of two-wheelers that Evice offers o Explain features benefits financing options test drive availability 4 Follow-Ups Scheduling o Schedule test drives or showroom visits for qualified customers o Follow up with prospects to drive decision-making and close appointments 5 Target Achievement o Achieve daily weekly monthly targets for calls qualified leads appointments conversions o Maintain call quality 6 Coordination o Coordinate with Sales Finance Service teams to ensure customer satisfaction o Update team on customer feedback objections market trends 7 Reporting o Provide regular reports on call metrics number of calls made positive leads scheduled visits conversions o Highlight challenges propose improvements Skills Qualifications Minimum 10 2 High School or as per company norm additional education is a plus Prior experience in tele-calling customer service sales preferably in automotive auto-dealerships EV 2-wheeler sector is a plus Excellent communication skills in English local language s Good listening skills ability to handle objections Basic computer skills - CRM MS Excel typing data entry Working Conditions Other Details Working hours 10 AM to 7 PM Incentives bonus linked to performance appointments conversions Travel if needed to meet leads or for test drives Training will be provided on product knowledge sales process CRM etc Job Types Full-time Permanent Fresher Pay 12 000 00 - 15 000 00 per month Advantages Cell phone reimbursement Work Location In person