About the Role ByteReboot Private Limited is looking for enthusiastic customer-oriented professionals to join our expanding support team as Customer Support Executives This role is particularly well-suited for freshers or candidates with up to 1 year of experience who demonstrate strong communication skills enjoy interacting with customers and have an interest in technical support or technical sales As a Customer Support Executive you will play a key role in assisting international clients resolving their technical queries and ensuring a smooth and skilled support experience Key Responsibilities Handle and resolve inbound customer inquiries from US Canada clients related to computers printers networks and other associated devices Deliver exceptional customer service through voice support and remote assistance tools Accurately document track and follow up on customer issues using CRM platforms Perform basic technical troubleshooting and provide suitable resolutions including recommending relevant services or products when appropriate Build and maintain positive customer relationships ensuring consistent satisfaction throughout each interaction Participate actively in team discussions knowledge-sharing sessions and ongoing training and development programs Ensure strict compliance with company processes policies and quality standards during every customer interaction Achieve performance metrics such as resolution rate customer satisfaction CSAT productivity expectations and call quality benchmarks Collaborate effectively with team members and supervisors to continually improve service delivery and enhance the overall customer experience Stay updated with new tools product knowledge and best practices to strengthen your technical and customer service capabilities Who Can Apply Experience Level 0-1 year Freshers are highly encouraged to apply Education Bachelor s degree preferred though not mandatory Language Strong fluency in spoken English is essential Technical Skills Basic computer knowledge Requirements Strong verbal communication skills and the ability to interact confidently with customers Fundamental understanding of computers peripherals Willingness to work in a fixed night shift aligned with US Canada time zones Mandatory work-from-office requirement at our Mohali location Ability to learn quickly adapt to dynamic support environments and handle customer queries with professionalism Benefits Polished Enhanced Complimentary 1 meal provided during the shift Paid time off PTO to support work-life balance Leave encashment facility as per company policy Strong career advancement opportunities supported by performance-based incentives One-week comprehensive training program to equip you with essential product and process knowledge Schedule Fixed Night Shift 09 00 PM - 06 00 AM IST Monday to Friday alternative saturdays In-office role only Face-to-face interview mandatory Work Location Tecfin Towers Phase-8B Mohali Punjab APPLY NOW hr bytereboot com or (phone hidden) Join ByteReboot and deliver world-class customer care with a tech edge Job Types Full-time Permanent Fresher Pay 15 000 00 - 20 000 00 per month Benefits Food provided Leave encashment Paid time off Language English Required Location Mohali Punjab Preferred Shift availability Night Shift Required Work Location In person