A Call Center Manager is responsible for overseeing the daily operations of the call center ensuring customer interactions are handled efficiently and effectively while achieving business targets Manage mentor and motivate call center staff including Team Leaders and Agents Conduct regular performance reviews and provide coaching for improvement Ensure adequate staffing shift planning and attendance adherence Monitor call center performance metrics Ensure compliance with organizational policies and operational standards Coordinate with other departments to resolve customer issues quickly Track performance using CRM and reporting tools Prepare daily weekly monthly reports on productivity and target achievements Identify gaps through data analysis and introduce improvement strategies Achieve call center KPIs and business goals Plan and execute sales service campaigns Drive initiatives for higher lead conversion and operational excellence Job Types Full-time Permanent Pay From 20 000 00 per month Advantages Cell phone reimbursement Health insurance Provident Fund Education Bachelor s Required Language English malayalam Required Work Location In person

📌 Call Center Manager (Kottarakkara)
🏢 SARATHY AUTOCARS
📍 Kottarakkara