Telecaller Hiwaga - Vizag Branch Salary Range 15 000 - 25 000 Based on experience performance Contact hr hiwagaindia com Phone (phone hidden) 1 Position Title Telecaller - Hiwaga Vizag Branch 2 Reporting To Centre Head Branch Manager 3 Job Summary Responsible for inbound outbound calling generating leads converting enquiries into appointments maintaining customer records and providing excellent customer service for the Vizag Hiwaga centre 4 Key Responsibilities A Calling Lead Management Make outbound calls to potential customers from provided lists Handle inbound enquiries professionally Explain services packages and offers clearly Convert enquiries into walk-ins and appointments Follow up on pending leads and missed calls Maintain high conversion targets B Customer Service Greet callers politely and maintain a customer-friendly tone Provide accurate and updated information Escalate complex queries to the Centre Head C Record Keeping Update CRM Excel daily with customer details Maintain call logs follow-up lists and conversion records Report daily call performance to Centre Head D Appointment Coordination Schedule appointments per therapist doctor availability Confirm appointments and send reminders Reduce no-shows by timely follow-ups E Sales Target Achievement Promote new packages and monthly offers Support marketing campaigns via calling Achieve daily weekly monthly sales targets 5 Skills Required Excellent communication Telugu Hindi English preferred Strong convincing negotiation skills Basic computer skills Excel WhatsApp CRM Good listening skills patience polite tone Ability to work under targets 6 Experience 0-3 years in telecalling customer service preferred Salon clinic experience is a plus Freshers with strong communication may apply 7 Work Schedule Full time as per branch timings Weekly off as per company policy 8 KPIs Daily call count Enquiry Appointment conversion rate Appointment Billing conversion Customer feedback ratings CRM accuracy Monthly target achievement 9 Behavioural Expectations Polite respectful and professional communication Maintain confidentiality of customer data Punctuality and consistency in attendance Team-player attitude How to Apply Send your CV and a short cover message to hr hiwagaindia com or call (phone hidden) for more details Job Types Full-time Permanent Fresher Pay 8 500 63 - 25 000 00 per month Work Location In person