The Back Office Sales Assistant plays a vital supportive role to the sales team ensuring productive administrative data management and operational processes This position focuses on internal tasks that enable the sales representatives to concentrate on direct selling activities contributing to overall sales effectiveness and customer satisfaction Key Responsibilities Order Processing Management Accurately process sales orders received from the sales team or directly from clients where applicable Verify order details pricing discounts and product availability Coordinate with inventory logistics and production departments to ensure timely order fulfillment Track order status and provide updates to sales representatives and if necessary to customers Handle order modifications cancellations and returns as per company policy CRM Database Management Maintain and update customer relationship management CRM software e g Salesforce HubSpot with accurate client information sales activities and communication logs Input and manage sales leads opportunities and pipeline data Ensure data integrity and cleanliness within the sales database Sales Support Coordination Prepare sales-related documents such as proposals quotes contracts presentations and reports often based on templates or sales rep input Assist sales representatives with scheduling appointments meetings and travel arrangements Serve as a primary point of contact for internal sales team inquiries and provide necessary administrative support Distribute leads and inquiries to the appropriate sales representatives Reporting Analysis Generate regular sales reports e g weekly monthly quarterly on sales performance pipeline status customer activity and other key metrics Assist in analyzing sales data to identify trends opportunities and areas for improvement Prepare ad-hoc reports as requested by sales management Communication Liaison Liaise between the sales team and other internal departments e g finance marketing operations customer service to resolve issues and ensure smooth workflow Handle incoming sales-related inquiries phone email and direct them to the appropriate person or provide basic information Communicate important updates or changes to the sales team Customer Service Indirect Address basic customer queries regarding orders product information or service issues escalating complex matters to the sales representative or relevant department Assist in resolving customer complaints or discrepancies related to orders or invoicing Documentation Filing Organize and maintain sales files records and documentation both physical and digital Ensure all sales-related paperwork is accurate complete and filed correctly Administrative Tasks Manage office supplies for the sales department Assist with the onboarding process for new sales team members e g setting up accounts providing basic training on systems Perform other administrative duties as assigned to support the sales function Job Type Full-time Pay 10 000 00 - 18 000 00 per month Experience Back office 2 years Preferred Language English Required