The CRM Executive is responsible for conducting feedback calls with clients understanding their concerns documenting their requirements and ensuring timely resolution through coordination with internal teams This role focuses on delivering high-quality customer service rebuilding client trust reviving inactive clients and improving overall customer satisfaction for the real estate firm The executive acts as a bridge between clients and the company ensuring every customer feels valued heard and supported This includes identifying pain points providing solutions and ensuring continuous follow-up until the client s issue is resolved This position is essential for maintaining long-term relationships increasing client retention and enhancing the brand s customer service experience Key Responsibilities1 Customer Feedback Calling Conduct daily feedback calls with clients after site visits inquiries or interactions Identify customer concerns service gaps or dissatisfaction points Document feedback accurately and categorize issues pricing project details service quality delays etc 2 Problem Resolution Customer Support Understand customers requirements challenges and expectations clearly Provide solutions on call or coordinate with the sales CRM operations team to address issues Ensure all client concerns are acknowledged and resolved within company timelines Keep clients updated on solution progress until closure 3 Client Revival Relationship Building Reconnect with inactive lost or cold clients and identify reasons for disinterest Rebuild rapport through polite communication and personalized support Provide updated project information offer benefits or alternative property options based on their requirements Aim to convert lost prospects back into active interest 4 Documentation CRM Updating Update all feedback call details issues call outcomes and next steps in the CRM Maintain accurate logs of all client interactions and follow-up commitments Ensure no feedback record is left incomplete or pending 5 Coordination With Internal Teams Share important customer issues with Sales Managers and CRM Heads Follow up with the team to ensure commitments given to clients are fulfilled Provide insights on frequent complaints or suggestions to improve services 6 Customer Service Standards Maintain excellent telephone etiquette empathy and problem-solving skills Ensure every customer receives professional respectful and timely assistance Maintain confidentiality and follow the company s service protocols 7 Reporting Prepare and send daily weekly feedback reports to management Highlight major issues repeated complaints and client sentiment trends Suggest improvements in service delivery based on feedback analysis Job RequirementsEducation Experience Graduate preferred Experience in customer service feedback calling or support roles real estate experience is a plus Freshers with strong communication skills may be considered Skills Competencies Excellent communication skills English Hindi and regional language High patience empathy and active listening abilities Robust problem-solving and conflict-handling skills Good CRM knowledge training will be provided Ability to multitask and manage follow-ups efficiently Professional phone etiquette and a customer-first mindset Behavioral Requirements Positive attitude polite behavior and a calm approach Responsible punctual and disciplined Ability to work under pressure and handle difficult clients Willingness to learn and adapt continuously Technical Requirements Basic knowledge of CRM systems WhatsApp Business emails Excel Smartphone required for communication Work Schedule Timings 10 00 AM to 7 00 PM Weekly Off Monday Work Type On-site office-based role Job Type Full-time Pay 25 000 00 - 50 000 00 per month Benefits Cell phone reimbursement Work Location In person

📌 Post Sales And Crm Executive (client Engagement Specialist) (Maharashtra)
🏢 First Square Feet Realty
📍 Maharashtra