- Inbound Customer Service IndusInd Bank Role Summary The role involves handling inbound customer interactions resolving queries addressing requests and complaints and ensuring high levels of customer satisfaction while adhering to compliance and quality standards Key Responsibilities Handle inbound calls and assist customers with their queries service requests and complaints in a timely and professional manner Log customer requests and complaints accurately in the CRM system and ensure proper follow-up Identify potential customer needs generate leads and educate customers about new banking products features and benefits Ensure strict adherence to all compliance guidelines banking norms and data security protocols Identify common customer issues or process gaps and highlight problem indicators with suggestions for improvement Meet and maintain monthly performance parameters including Quality Efficiency Accuracy and call-related KPIs Maintain updated knowledge of all banking products services processes and systems used in customer service Work towards achieving assigned sales and cross-sell targets through effective customer engagement Skills Competencies Required Excellent verbal communication and interpersonal skills Robust ability to comprehend capture and interpret customer information accurately High customer service orientation with patience and problem-solving ability Basic understanding of banking operations credit cards preferred Ability to handle pressure multitask and work in a fast-paced environment If you are interested kindly contact this number VINOTH HR (phone hidden) Job Types Full-time Permanent Fresher Pay 20 000 00 - 25 000 00 per month Benefits Provident Fund Work Location In person

📌 Customer Satisfaction (csat) Hindi (Tamil Nadu)
🏢 Unidos Technology
📍 Tamil Nadu