Location Remote Work From Home Working Days 6 days a week Monday-Sunday with 1 rotational weekly off Shift Timings Any 9-hour shift between 8 AM - 9 PM IST About the Company Datastraw Technologies partners with fast-growing D2C brands to help them communicate better with their customers Our team supports brands by answering questions solving concerns and making sure every customer feels heard and valued Role Overview We are hiring Female Customer Care Agents who enjoy talking to people are patient and can handle customer queries with confidence You will assist customers across different online channels and ensure they receive clear and helpful responses What You Will Do Respond to customer messages across WhatsApp Instagram Facebook and other social media platforms Handle incoming and outgoing calls for order updates simple queries or follow-ups Respond to comments and chat messages in a polite timely and professional manner Accurately record customer information and conversation details in the CRM Work with internal teams and delivery partners to close customer issues faster Manage large volumes of customer interactions every day while staying accurate and calm Who Can Apply Female candidates only with at least 3 months of experience in any customer support role Strong verbal and written communication skills in English and Hindi Able to remain calm during challenging interactions and handle customers with empathy Should have basic computer skills and a willingness to learn current tools Must have a personal laptop and reliable WI-FI internet connection Comfortable to work rotational shifts including weekends or holidays as needed Why Work With Datastraw Paid training to understand tools systems and communication guidelines Growth opportunities based on performance and willingness to learn Chance to support well-known and rapidly growing D2C brands Supportive team environment that encourages learning and improvement Job Types Full-time Permanent Pay 16 000 00 - 22 000 00 per month Benefits Paid sick time Paid time off Work from home Application Question s Do you have a personal laptop with a webcam and a high-speed broadband connection at home Are you willing to work on rotational shift structure Share an example of a time when you dealt with a difficult or emotional customer What was the issue and how did you manage the conversation Tell us about a situation where you had to coordinate with another team logistics product or support to resolve a customer s problem What steps did you take Experience Customer support 1 year Preferred Language English Preferred Hindi Preferred Work Location Remote

📌 Remote Customer Care Agent (female) (India)
🏢 Supportstraw Technologies Private
📍 India