Greetings from Gravity Cybertech We have immediate openings for Customer Support Associate Preferred International Voice Semi Voice Process Experience for Nightshift-Hyderabad Location Work from Office Note - No cab facility is provided Interested candidates can attend the interview share their profile at careers gravitycybertech com and can also reach at (phone hidden) Required Skills 3 -5 years of experience in call center and customer support International customer support of inbound experience preferred Excellent written and verbal communication is required together with good interpersonal skills Product Support Executive Summary Responsible for helping clients use our app and triage issues faced by them Assists with approvals complaints orders errors accounts billing cancelation refunds and other queries Responsibilities Informs clients by explaining products answering questions providing information To ensure that all customers have the best possible experience of our product To respond and resolve online queries received via email and social media To be a pro-active member of the customer support Team and support all calls To handle and resolve complaints relating to the customer support in a professional and effective manner In addition to the above main responsibilities the customer support Executive will be required to undertake any other task deemed to be appropriate to the job role Listen to the Manager s feedback and take actions accordingly Interact with the customers and communicate details around the company and app as and when required About Company Gravity Cybertech is a fully owned subsidiary of Los Angeles based premium web based product development company with a multimillion-dollar revenue spread across multiple products We operate in premium consumer shopping space with our premium product joinsmarty com getsmartrx com and many more under different stages of development Company was founded in 2002 and has been operating in India since 2005 with the fully captive operations beginning 2012 and has consistent track record of launching 1 new product every other quarter We have been operating profitably since the inception and are also backed by angel investment from Hollywood Beverly Hills You can read about us here https www joinsmarty com news Regards Marina HR Manager Job Types Full-time Permanent Pay 240 000 00 - 450 000 00 per year Perks Health insurance Leave encashment Life insurance Provident Fund Work Location In person

📌 Product Support Executive/customer Support Associate (Telangana)
🏢 Gravity Cybertech
📍 Telangana