Our Purpose
*Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, straightforward, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.*
Title And Summary
Manager, Employee Relation Services
Overview
Mastercard is looking for a Manager, Employee Relations Advisor, to join its Global Employee Relations team. Working closely with People Business Partners, employment law, compliance, and business stakeholders. The primary focus of this role is to support and assist in the development and administration of our performance management process. The ideal candidate will help foster a positive and productive work environment by ensuring fair and consistent performance management practices.
The desired candidate will leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws.
This position will be based in Philippines or Malaysia.
Role
- Assist in the administration of our performance management process.
- Provide support to employees and managers in understanding and using performance management tools and systems.
- Respond to employee and manager inquiries regarding performance issues, providing guidance and support.
- Assist in the resolution of employee conflicts and performance-related concerns.
- Participate in investigations related to performance issues.
- Help to ensure that performance evaluations are completed accurately and on timely.
- Assist in the preparation of performance-related documentation, including Coaching Plans.
- Help coordinate training sessions for managers on performance management best practices.
- Pr