Job Summary

L2 Engineer Location: Bangalore Experience Required: 3 5 Years Employment Type: Full time | Shift-Based (24x7 Rotational). The L2 Engineer is the second-tier technical support layer within Zybisyss 24x7 managed cloud operations. This role owns the escalation queue from L1, performs deep-dive troubleshooting and root cause analysis, implements approved infrastructure changes, and manages the day-to-day configuration and administration of cloud and hybrid on-premises environments. This is a hands-on technical role requiring strong Azure administration skills, solid networking and security platform knowledge, and the ability to independently resolve complex infrastructure incidents. The L2 Engineer is also a key contributor to operational improvement configuring monitoring rules, writing runbooks, and driving automation of repeatable tasks.
Responsibilities
- Incident Management Escalation Handling Own all L1-escalated incidents perform structured deep-dive troubleshooting, establish scope of impact, and drive resolution within SLA thresholds.




- Lead root cause analysis (RCA) for P1 and P2 incidents; produce clear, structured RCA reports with timeline, contributing factors, and corrective actions within agreed timelines.
- Coordinate war-room responses during major incidents liaising across L1, specialist, DevOps, and vendor support teams to restore service as quickly as possible.
- Maintain accurate and timely ticket documentation throughout the incident lifecycle; ensure all escalations have clear handover notes and status updates.
- Identify recurring incident patterns and proactively recommend permanent fixes, monitoring improvements, or runbook additions to reduce repeat escalations.
- Infrastructure Administration Change Management Administer Azure resources across multi-region environments VM provisioning and decommissioning, disk and snapshot management, VNet configuration, NSG rule management, and resource tagging.
- Manage Windows Server (2019/20

📌 Engineer (Bengaluru)
🏢 Zybisys Consulting Services
📍 Bengaluru