We are looking for a highly motivated and detail-oriented Jr Customer Service Executive to join our team in the Network Operations & Support department, responsible for platform planning and network design. The ideal candidate will have 2-4 years of experience.

Roles and Responsibility
- Maintain daily activities and routines to ensure smooth operations.
- Ensure SLAs are achieved and proactively work to maintain them.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Develop and implement process improvements to enhance customer satisfaction.
- Provide excellent customer service through various communication channels.
- Analyze customer feedback and suggest changes to improve overall customer experience.





Job Requirements
- Strong understanding of network operations and support principles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced setting and meet deadlines.
- Strong analytical and troubleshooting skills.
- Experience with platform planning and network design tools and technologies.
- Familiarity with industry-standard protocols and procedures.
- Company name: Tata Communications Ltd.
- Industry: IT Services & Consulting.

📌 Jr Customer Service Executive- Network Operations (Chennai)
🏢 Tata Communications
📍 Chennai