The Pre-Sales Executive is responsible for handling customer inquiries, qualifying leads, scheduling site visits, maintaining CRM records, and supporting the sales team in converting prospects into customers.
Key Responsibilities:
- Handle inbound and outbound calls to prospective customers.
- Generate and qualify leads from various marketing channels.
- Explain project details, pricing, amenities, and payment plans to customers.
- Schedule and coordinate site visits for interested prospects.
- Maintain accurate customer records in CRM.
- Follow up with leads regularly to maximize conversions.
- Coordinate with the sales team for customer meetings and closures.
- Prepare daily, weekly, and monthly lead status reports.
- Ensure excellent customer experience throughout the pre-sales process.
- Achieve assigned lead-generation and site-visit targets.
Requirements:
- Graduate in any discipline.
- 1-4 years of experience in real estate pre-sales, telesales, or customer relationship management.
- Excellent verbal and written communication skills.
- Robust negotiation and customer-handling skills.
- Knowledge of CRM software and MS Office.
- Ability to work in a target-driven environment.
Key Skills:
- Lead Generation
- Customer Relationship Management (CRM)
- Sales Coordination
- Telecalling
- Follow-up & Conversion
- Communication Skills
- Real Estate Sales Support