Role Purpose

To lead and manage the end-to-end operations of a Gold Loan branch, driving business growth, ensuring operational excellence, maintaining portfolio quality, and delivering superior customer experience while adhering to regulatory and risk guidelines.

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Key Responsibilities

1. Business Delivery & Growth
- Drive Gold Loan portfolio growth through branch walk-ins, local sourcing, and cross-selling initiatives
- Plan and execute local marketing and sales campaigns to increase customer acquisition and branch visibility
- Achieve monthly targets for loan disbursement, revenue, and profitability
- Identify new business opportunities within the catchment area

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2. Branch Operations Management
- Oversee daily branch operations ensuring smooth and efficient functioning
- Ensure proper gold appraisal, loan processing, and disbursement as per company policies
- Monitor cash management, documentation,



and audit readiness
- Maintain adherence to regulatory requirements, internal controls, and compliance standards

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3. Customer Experience & Relationship Management
- Build robust customer relationships to drive repeat business and referrals
- Ensure high-quality service delivery and resolution of customer queries
- Handle escalations and ensure customer satisfaction levels are consistently high

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4. Team Management & Capability Building
- Lead, train, and motivate branch staff to achieve performance goals
- Conduct regular team meetings to align on targets and performance expectations
- Drive a high-performance culture through coaching, mentoring, and feedback
- Manage staffing, onboarding, and performance reviews

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📌 Branch Manager (India)
🏢 TATA CAPITAL
📍 India