Job Title: IT Helpdesk Coordinator

Work Location: Mount Road, Chennai

Experience: 2+ Years Relevant Experience
Notice Period: Immediate Joiner – Male/Female Candidate

Salary: 2.2 LPA to 3 LPA

Job Description:

· Prepare daily attendance for all site and mail to corporate office.

· Prepare DCR (Daily Call Report) for all site and mail to corporate office.

· Engineer shift roster has to make based on call / project requirement and engineer training.

· Assign floor to engineers.

· Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.

· Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).

· Provide technical support to engineers.





· Daily Repeat call report to be prepare.

· Daily more than one hour call report to be prepare.

· Project planning and follow up until complete.

· Prepare monthly consolidated report.

· Prepare monthly review meeting PPT.

· Asset inventories have to maintain.

Knowledge, Skills and Abilities Required:

· MS Office Knowledge (Word, Excel & PowerPoint, V Lookup, H Look up, Pivot table).

· People management.

Job Type: Full-time

Pay: ₹220,000.00 - ₹300,000.00 per year

Perks:
- Leave encashment
- Provident Fund

Work Location: In person

📌 IT Helpdesk Coordinator (Chennai)
🏢 Fourth Dimension Technologies Pvt.Ltd
📍 Chennai