Company Description
It started with a easy idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at
Intuitive
. As a global leader in
robotic-assisted surgery
and
minimally invasive care
, our technologies—like the
da Vinci surgical system
and
Ion
—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help
transform the future of healthcare
, you’ll find your purpose here.
Job Description
Primary Function of Position
- Embody Intuitive’s mission and values and support the expansion of solutions such as the da Vinci robotic surgery system.
- Responsible for providing technical support to customers, field engineers, and sales professionals, understanding customer needs and resolving issues.
- Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction.
- Gather and understand local requirements related to technical operations for dV systems, digital solutions, sterile reprocessing services, and collaborate as needed with the Product Support team and other corporate teams (e.g., Engineering, Quality) to ensure proper understanding and compliance with those requirements.
Essential Job Duties
- Contributing to patient safety and best possible procedure outcome and exceeding customer expectations and maintaining customer satisfaction to the highest possible level.
- Providing