The Agency Fund is a nonprofit innovation lab working to expand human agency people s ability to make and act on meaningful choices We combine the agility of a startup with the reach of a global network building projects at the intersection of technology AI and social science Our small distributed team brings together engineers designers researchers and strategists who care deeply about using technology for human good We ve partnered with 200 organizations worldwide reaching millions annually through digital tools behavioral insights and scalable interventions We value curiosity autonomy and collaboration and we operate more like a mission-driven startup than a traditional NGO We re looking for a Business Operations Lead to join our Business Operations Team In this role you ll be the primary owner and integrator of our internal operating systems ensuring that every function runs seamlessly measurably and in alignment with our strategic goals You ll design operational frameworks such as new structures processes and systems and move them rapidly from concept to fully adopted reality If you are energized by the full lifecycle of an operational improvement from strategic design to implementation and training this role is for you What you ll do Performance Leadership 90-Day Priority Lead and execute the rollout of individual scorecards across the organization influenced by the established organizational OKRs This is the critical first initiative to establish performance visibility and accountability OKRs KPIs Own design and drive the organization s performance management cycle including the quarterly and annual process for Objectives and Key Results OKRs and Key Performance Indicators KPIs Ensure consistent tracking reporting and review across all teams Strategic Alignment Partner with the CEO and translate the organizational strategy into actionable measurable operational goals for all team members Operational Frameworks Develop document and embed clear repeatable decision-making principles and operational policies that increase organizational velocity and efficiency Process Optimization Identify key operational bottlenecks inefficiencies and risks across all departments and design and implement scalable solutions to streamline workflows and maximize efficiency Technology Management Manage and optimize the organizational technology stack ensuring our core business tools are integrated utilized effectively and adopted consistently by the team Who you are Experience Bring 7 of progressive experience in business operations strategic planning project management or a similar strategic execution role within a fast-paced tech start-up setting Strategic Execution Proven ability to not just think strategically about an operating model but to personally build the systems write the documentation and do the detailed execution work required for full organization-wide implementation Accountability Driver Expert-level proficiency in developing implementing and managing performance metrics OKRs KPIs and driving organizational accountability to those targets Communication Influence Exceptional written and verbal communication skills with the ability to clearly articulate complex systems and policies and influence adoption across a flat non-hierarchical team Mindset A curious continuous learner who thrives in ambiguity is comfortable operating at the CEO-level and embraces a growth mindset and is eager to Lever to Scale Bonus points if you have Experience working remotely and across time zones Why join us True Flexibility and Remote-First Culture We believe in results over rigid schedules As a globally distributed team we have built a culture that supports you doing your best work wherever and whenever that is Global Collaboration Join a small talented and mission-driven team distributed across the globe Collaborate with Bold Thinkers Work alongside experts in software AI social psychology and development economics who are solving complex global problems Mission-Driven Impact The Agency Fund is focused on expanding human agency Your work will directly contribute to projects that improve health outcomes social impact and expand the capabilities of millions through AI and data-driven technology Compensation Growth We offer salaries benchmarked to be internationally competitive paying higher than local market rates in most regions to attract world-class talent while maintaining the sustainability of our non-profit mission Global Travel Opportunities Opportunities for team meetups and project-related travel contingent on visa acquisition

📌 Business Operations Lead (India)
🏢 The Agency Fund
📍 India