Job Title Assistant Branch ManagerDepartment Branch Operations Sales CollectionsReporting To Branch Manager Regional ManagerJob Purpose To assist the Branch Manager in overseeing the day-to-day operations of the branch ensuring smooth functioning across sales collections and customer service The role focuses on achieving business targets maintaining compliance and ensuring overall branch profitability and performance Key Responsibilities 1 Branch Operations Administration Support the Branch Manager in managing daily branch operations Supervise and guide branch staff to ensure efficiency and discipline Ensure adherence to company policies operational standards and compliance guidelines Oversee cash management document handling and audit requirements 2 Sales Business Development Achieve branch sales targets for loan products such as personal loans business loans gold loans vehicle loans etc Drive cross-selling of financial products including insurance and investment products Identify current business opportunities and customer segments in the local market Plan and execute field marketing activities to promote business growth 3 Collections Recovery Monitor daily collection activities and ensure timely recovery of dues Support and guide collection executives to improve recovery performance Take proactive measures to reduce NPAs Non-Performing Assets Coordinate with the legal recovery team for delinquent accounts when necessary 4 Customer Relationship Service Maintain strong relationships with key customers and local stakeholders Ensure high levels of customer satisfaction through prompt service and support Address escalated customer complaints and resolve them effectively 5 Team Management Leadership Motivate train and monitor the branch team to achieve targets Conduct regular performance reviews and provide feedback Ensure teamwork transparency and discipline within the branch 6 Reporting Coordination Prepare and submit daily weekly and monthly reports on sales collections and operations Coordinate with regional and head office teams for business audit and HR-related matters Key Skills Competencies Strong leadership and people management skills Excellent communication and interpersonal abilities Sound understanding of NBFC financial products and branch operations Goal-oriented and capable of working under pressure Analytical and problem-solving mindset Proficiency in MS Office and CRM loan management systems Qualification Experience Education Graduate Post Graduate MBA or equivalent preferred Experience 3-5 years of experience in NBFC Banking sector with at least 1-2 years in a supervisory or team lead role Language Proficiency in local language and English License Two-wheeler with valid driving license preferred Work Environment Branch-based role with regular field visits for business development and collections Requires close coordination with customers staff and regional office teams Job Type Full-time Pay 20 000 00 - 25 000 00 per month Benefits Provident Fund Work Location In person