What s the role As part of Shell s broader ambition to scale its Non-Fuel Retail NFR and Customer Retail CR business in India under the Shell Select brand building a solid Fresh Food Beverage offer under the Deli2Go brand is a top strategic priority Deli2Go is envisioned to be a key differentiator in the market setting Shell apart from like-for-like competition and contributing significantly to both revenue growth and profitability As Category Manager you play a pivotal role in driving this ambition With the growing presence of the Select Deli2Go offer across the network and increasing customer demand you are responsible for upskilling and training Retailers and Baristas to deliver operational excellence at site level in collaboration with the Sales Operations S O team Most importantly you champion the Deli2Go agenda and secure commitment and buy-in from Retailers and Territory Managers to deliver it relentlessly What you ll be doing n this role you lead the Category Management of Fresh Food Beverages and associated offerings for Shell s Non-Fuel Retail business in India These offerings include products marketed under the brand names Deli2Go and Shell Cafe which feature bean-to-cup coffee other beverage products and fresh food items either prepared on-site or sourced from credible third-party suppliers You establish and strengthen a compelling Customer Value Proposition CVP for the brand supported by an excellent product and service portfolio impactful marketing programs and consistent execution at the site level Moreover you deliver profitable growth for the Deli2Go brand by implementing attractive propositions and building a robust operating platform tailored to the local market You also champion the concept of an Integrated Retail Offer aiming to deliver a world-class customer experience and set industry-leading standards in the Indian retail environment for years to come Further accountabilities include Serve as thecountry focal pointfor delivering the Fresh Food Beverage category P L Support the Sales team in achievingtopline and bottom-line targetsfor the category Manage all aspects of category operations including Product portfolio Pricing strategy for Company-Owned CO and Dealer-Owned DO channels Marketing plans Safety and compliance People capability and Standard Operating Procedures SOPs Own and managesupplier contractswithin the category Actively managecategory profitabilityand ensure Retailer understanding in collaboration with the Operations team Collaborate with the Engineering team toreview and maintain site facilitiesrelevant to the category Establish afit-for-purpose equipment and facility maintenance programfor category assets in partnership with the FMC team Work closely with the Operations team onRetailer Value Propositionand PMTDR Performance Management Through Daily Routines Handlecustomer complaint managementthrough the Customer Service Centre CSC Plan review and monitor thecategory SP A Strategy Planning Analysis budget Partner with the Learning Development team to Roll out sustain and track progress of theBarista Clubinitiative Ensure site staff competency through appropriateknowledge training programs Identifyinnovative sources of supplier incometo support C3 Category Customer and Commercial delivery What you bring Experience in managingfood and coffee categories including working with key Customer Retail CR suppliers Strongcommercial acumenwith provenanalytical and communication skills Demonstrated experience inmarketing planningand execution Proven track record inoperational deliverywithin a retail or food beverage environment Excellentstakeholder managementandnegotiation skills with the ability to influence and deliver through others Professional experience inretail food beverage andcategory managementis a strong advantage Experience incontract management with a focus on optimizing value for Shell and minimizing value leakage A passion for delivering exceptional customer experiences and driving innovation in food and beverage retail What we offer You bring your skills and experience to Shell and in return you work with talented committed people on one of the most important challenges facing our planet You ll have the opportunity to develop the skills you need to grow in an environment where we value honesty integrity and respect for one another You ll be able to balance your priorities as you become the best version of yourself Progress as a person as we work on the energy transition together Continuously grow the transferable skills you need to get ahead Work at the forefront of technology trends and practices Collaborate with experienced colleagues with unique expertise Achieve your balance in a values-led culture that encourages you to be the best version of yourself Benefit from flexible working hours and the possibility of remote mobile working Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world Take advantage of paid parental leave including for non-birthing parents Join an organisation working to become one of the most diverse and inclusive in the world We strongly encourage applicants of all genders ages ethnicities cultures abilities sexual orientation and life experiences to apply Grow as you progress through diverse career opportunities in national and international teams Gain access to a wide range of training and development programmes We d like you to know that Shell has a bold goal to become one of the world s most diverse and inclusive companies You can get to know more about how we re working towards that goal click here Who We Are Shell is a global group of energy and petrochemical companies employing 103 000 people and with operations in more than 70 countries We use advanced technologies and take an innovative approach as we seek to help the world build a sustainable energy future Shell is a customer-focused organisation serving more than 1 million commercial and industrial customers and around 33 million customers daily at more than 47 000 Shell-branded retail service stations Our approach Powering Progress sets our strategy to become a net-zero emissions energy business by 2050 generating value for our shareholders our customers and wider society As we move forward on this journey we will power lives and respect nature while maintaining our core values of honesty integrity and respect for people Our values At Shell we share a set of core values - honesty integrity and respect for people - which underpin all the work we do The Shell General Business Principles Code of Conduct and Ethics and Compliance Manual help everyone at Shell act in line with these values and comply with relevant laws and regulations After you submit your application you will receive an email providing a link to an online assessment that is a mandatory part of the process The email will come from HireVue - please check your spam junk mailbox if you do not see the email Once completed your application will be reviewed to determine next steps Thank you for your interest in Shell