Company Garudavega - Nexgen Logistics Private Limited Location Hyderabad Department Customer Support Employment Type Full-time Experience Freshers Experienced 0-2 years Position Summary We are seeking enthusiastic and customer-focused Customer Support Telecalling Executives to join our team The ideal candidate must have strong English communication skills with knowledge of additional languages considered an advantage This role involves handling inbound and outbound calls addressing customer queries providing accurate information and ensuring a positive customer experience Key Responsibilities Handle inbound and outbound customer calls in a professional manner Provide accurate information regarding services shipment status and customer queries Resolve customer complaints promptly and escalate when required Maintain call records and update customer information in CRM systems Follow up with customers to ensure satisfaction and service completion Support other customer service operations as required Skills Required Strong English communication skills spoken and written Knowledge of additional languages such as Hindi Telugu or others will be a strong advantage Excellent listening problem-solving and interpersonal skills Ability to work under pressure and handle multiple calls efficiently Basic computer knowledge MS Office CRM tools preferred Qualifications Open to graduates undergraduates and freshers Prior experience in customer support telecalling or BPO will be an added advantage What We Offer Competitive salary Training and skill development for freshers Growth opportunities opportunities within the company Supportive and collaborative work environment Exposure to working with a leading international logistics brand Job Types Full-time Permanent Fresher Pay 17 000 00 - 20 000 00 per month Benefits Flexible schedule Health insurance Provident Fund Education Bachelor s Required Language English Required Work Location In person