An E-commerce Executive focused on managing abandoned carts non-delivery responses and customer relationships is a critical role for any online business looking to boost revenue and customer loyalty This position requires a blend of analytical communication and problem-solving skills to turn potential losses into sales and build long-term relationships with customers Key Responsibilities Abandoned Cart Non-Delivery Management Implement strategies to recover abandoned carts This includes creating and managing automated email or SMS campaigns with personalized messages special offers and clear calls to action Analyze abandoned cart data Identify common reasons for cart abandonment such as high shipping costs a complex checkout process or unexpected fees Use this data to recommend and implement improvements to the user experience Handle non-delivery and returns Proactively manage communication with customers regarding delivery issues track shipments and resolve non-delivery cases promptly Troubleshoot and resolve logistics issues Work with logistics and fulfillment teams to minimize non-delivery rates and improve the overall post-purchase experience Customer Relationship Management CRM Build and maintain customer relationships Serve as the primary point of contact for key customers responding to inquiries and providing exceptional support to foster trust and loyalty Manage customer feedback and reviews Actively monitor customer feedback across various channels social media review sites direct messages and respond to both positive and negative comments to build a positive brand image Develop and execute customer retention strategies Implement personalized marketing campaigns loyalty programs and exclusive promotions to encourage repeat purchases Analyze customer data Use CRM software and analytics to segment customers identify trends in buying behavior and personalize communication to improve engagement and retention Revenue Growth Identify upselling and cross-selling opportunities Analyze customer purchase history to create targeted recommendations and promotions that increase the average order value AOV Contribute to sales targets Actively work to convert abandoned carts and resolve non-delivery issues to directly impact and increase company revenue Report on key performance indicators KPIs Track and report on metrics such as cart abandonment rate customer lifetime value CLV customer acquisition cost CAC and AOV to measure the success of initiatives Collaborate with other departments Work closely with marketing sales and product teams to align on strategies that drive online sales and improve the overall customer experience Required Skills Qualifications Proven experience in e-commerce digital marketing or a related field Strong understanding of e-commerce platforms e g Shopify Magento and CRM systems e g Salesforce HubSpot Excellent analytical and problem-solving skills with the ability to interpret data and make data-driven decisions Exceptional communication and interpersonal skills with a customer-centric mindset Familiarity with digital marketing tools including email marketing software and web analytics platforms e g Google Analytics Proactive organized and detail-oriented with the ability to manage multiple projects simultaneously Job Types Full time Permanent Pay 15 000 00 - 25 000 00 per month Work Location In person Speak with the employer 91 (phone hidden)

📌 E-commerce Retention & Customer Relationship Executive (New Delhi)
🏢 Luxury Kase
📍 New Delhi