Join us as a Production Manager We ll look to you to lead the production management for your domain to ensure availability for business use as per agreed expectations based on business resilience continuity requirements and customer expectations You ll support the team s activities to make sure that the platform s integrity is maintained in line with the platform and technical roadmap releases while also managing demand from discretionary and mandatory change requests It s an opportunity to make a real impact and be pivotal in the success of our business while benefiting from great variety and stakeholder exposure We re offering this role at vice president level What you ll do As a Production Manager you ll contribute to the delivery of a robust production management infrastructure and application support service for relevant platforms activities and processes across your domain You ll also manage in-bound work requests and ensure both productive and effective prioritisation and scheduling of work across the domain using transparency and fast feedback loops to identify scheduling problems or other issues Along with managing relationships with platform domain and relevant cross-domain stakeholders you ll consistently be looking for potential improvements of existing processes and procedures across production management disciplines As such you ll establish an environment of continual learning and feedback You ll also be Working with leads managements and others to define and execute the domain s future state vision Identifying and capturing risks and issues relevant to the production environment engaging and coordinating with other leads to identify potential solutions and enable resolution Making sure that applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance Ensuring resilient and robust applications and infrastructure recovery plans to meet the business recovery requirements Making sure that controls are applied and constantly reviewed primarily against SOX to ensure full compliance to all policies and regulatory obligations The skills you ll need Your technical knowledge and experience will cover platforms technology products and domains and you ll have experience of relevant industry standard toolsets and processes to drive up customer service within an IT environment You ll also demonstrate Proven experience of at leat 12 years with Microsoft Teams Admin Center Strong understanding of Call Quality Dashboard CQD and its insights Working knowledge of Teams Phone System Direct Routing and Calling Plans Basic proficiency in PowerShell for automation and troubleshooting within Teams M365 Familiarity with network fundamentals latency jitter packet loss impacting VoIP and meeting quality Hands-on exposure to Microsoft Teams Rooms setup and lifecycle management Excellent communication skills and ability to engage effectively with end users

📌 Infrastructure Manager, Microsoft Team Admin (Karnataka)
🏢 NatWest Group
📍 Karnataka