Responsibilities Support a diverse set of Products and Services applying technical knowledge to assist end-users and stakeholders Research to identify issues provide timely resolution and communication of outcomes to all appropriate team members Communicate effectively to convey complex technical information via email chat ticketing system and attendance in bridge calls Understand and educate end-users on complex user experiences Build a knowledge base for end-users and support analysts Make software improvement recommendations to enhance user experience and increase support analyst autonomy Track evaluate and determine resolution approach for credit products and underlying data issues Demonstrate a high sense of ownership of the issues in the product ticket queue Be responsive and provide timely updates follow-up expedition and resolution Articulate and evangelize the strength quality and value of the product acting as a subject matter expert where necessary Think strategically when it comes to understanding client requirements problem-solving and project management skills Requirements 3 years of experience in Application Production L1 Level 1 L2 Level 2 support 2 years of experience of managing applications involving technologies such as net python AWS JavaScript Any JavaScript framework 2 years of experience debugging SQL Queries and Stored Procedures in a relational database management system RDBMS Ability of troubleshooting applications independently with multiple concurrent priorities Ability to collaborate successfully with team members teams end users functional teams release manager development team Knowledge of Service Level Agreement management Incident management Service request handling Application Monitoring alerts logs etc Experience with any service desk tool such as BMC Remedy ServiceNow JIRA Redmine CA Service Desk etc Excellent communication skills - verbal listening reading writing Qualifications A bachelor s degree in computer science or related field Good to have Demonstrated domain knowledge in financial investment data and or analytics Working knowledge of monitoring tools e g Splunk New Relic etc Morningstar DBRS is an equal prospect employer Morningstar s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week We ve found that we re at our best when we re purposely together on a regular basis at least three days each week A range of other benefits are also available to enhance flexibility as needs change No matter where you are you ll have tools and resources to engage meaningfully with your global colleagues R11 DBRSRatingsGmbHIndia DBRS Ratings GmbH Branch India Legal Entity

📌 Senior Employee Support Analyst (Maharashtra)
🏢 Morningstar
📍 Maharashtra