Job Title Front Office - Guest Service Associate GSA Department Front Office Reports To Front Office Supervisor Front Office Manager Job Type Full-Time Location Fragrant Nature Resort Kollam Job Summary The Front Office Guest Service Associate GSA is the first point of contact for guests and plays a crucial role in delivering a warm welcome and exceptional hospitality The GSA handles guest check-ins check-outs and inquiries while ensuring a smooth and efficient front desk operation Key Responsibilities Greet guests upon arrival with a friendly and skilled attitude Handle check-in and check-out procedures accurately and efficiently Manage guest registrations and ensure all required information is recorded in the Property Management System PMS Assist with room assignments and issue key cards Respond to guest queries requests and complaints promptly and professionally Handle phone calls emails and online booking inquiries Maintain a neat and organized front desk and lobby area Coordinate with housekeeping and other departments to fulfill guest needs Process payments prepare bills and maintain the cash float Ensure guest privacy data security and adherence to hotel policies Provide accurate information about hotel facilities services and local attractions Log guest feedback and report any service recovery issues to supervisors Job Type Full-time Pay 13 000 00 - 15 000 00 per month Benefits Food provided Provident Fund Schedule Rotational shift Work Location In person